Thank you for choosing Hershall Computing Private Limited. We strive to provide high-quality products and services to our customers. In the event that you are not satisfied with your purchase, we offer a transparent refund policy to ensure your peace of mind.
1. Eligibility for Refund:
1.1. Software Defects: If you encounter a technical issue or a defect in the software that prevents you from using it as intended, we will work diligently to resolve the issue. If a satisfactory resolution is not achieved within a reasonable timeframe, you may be eligible for a refund.
1.2. 30-Day Money-Back Guarantee: For most of our software products which we offer as a SAAS, we offer a 30-day money-back guarantee. If you are dissatisfied with the software for any reason within the first 30 days of purchase, you can request a refund.
1.3. Non-Delivery of Software: If you do not receive the software license or download link within a reasonable timeframe after the purchase, you may be eligible for a refund.
2. Refund Procedure:
2.1. Contact Support: To initiate a refund request, please contact our customer support team at [support@hershallcomputing.com]. Provide your order number, a detailed description of the issue, and any relevant supporting documentation.
2.2. Resolution Attempts: We are committed to resolve any issues you may encounter. Our support team will work with you to understand and address the problem. If a resolution is not possible, a refund will be processed.
2.3. Refund Processing Time: Refunds will be processed within 30 business days of approval. The actual time for the refund to reflect in your account may vary depending on your payment method and financial institution.
3. Non-Refundable Situations:
3.1. Change of Mind: Refunds will not be provided for situations where the customer changes their mind or decides not to use the software after the purchase.
3.2. Abuse of Refund Policy: We reserve the right to deny refund requests in cases of suspected abuse of the refund policy.
4. Contact Information:
For any questions or concerns regarding our refund policy, please contact:
Hershall Computing Private Limited
Customer Support Department
Email: [support@hershallcomputing.com]
Note: This refund policy is subject to change without notice. Please check our website or contact customer support for the most up-to-date information.
